Cancellation and Refund Policy
Cancellation and Refund Policy for Hobiez.com
1. Cancellation Policy
a. Before Shipment:
- You may cancel an order at any time before it has been processed for shipping. To cancel your order, please contact us directly through our customer service. Once your cancellation has been processed, we will confirm it via email.
- If your order has not been shipped, we will process your cancellation and initiate a full refund to your original method of payment.
b. After Shipment:
- Once an order has been shipped, it cannot be cancelled. However, you can return the item as per our return policy.
2. Return Policy
a. Returns Due to Defect or Damage:
- If you receive a defective or damaged product, please contact us within 48 hours of receiving the goods at [Your Contact Email]. We will arrange a return for the item(s) and process a full refund or exchange, as per your preference.
b. Size Exchange:
- If you need a different size, you can return your purchase within 15 days of receipt for an exchange. Please ensure that the garment is in its original condition, with tags intact.
c. General Returns:
- You may return any unworn, unwashed merchandise with all tags attached within 15 days from the date of delivery for a refund. Return shipping fees are not covered by Hobiez.com.
3. Refund Process
a. Timing of Refund:
- Refunds are processed within 7-10 business days upon receipt of the returned merchandise and conducted through the original method of payment.
b. Conditions for Refund:
- Items must be in original, unused condition with all original tags and packaging intact.
- Refunds will not be issued for items that do not meet these criteria.
4. How to Initiate a Return
a. Contact Us:
- To initiate a return, please contact our customer service team at [Your Contact Email]. Provide your order number, the item(s) you wish to return, and the reason for return.
b. Return Shipping:
- After your return request is accepted, you will be provided with the return shipping instructions. Please note that return shipping fees are the responsibility of the customer unless the item is defective or incorrect.
5. Exceptions
- Please note that certain items such as custom-made or personalized items are final sale and cannot be returned or exchanged.
6. Contact Information
For any queries regarding cancellations or returns, please reach out to our support team at codcouplesuper@gmail.com